Who is this for?
Granulized, accurate, complete, and timely data helps everyone in the organization.
And everyone in the organization has a responsibility to capture data in a granulized, accurate, complete and timely fashion.
We are here to help.
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Senior Management
Better planning processes
Better reporting
Better customer communications
More efficient teams
Better Business results
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Marketing Teams
Quicker execution
Clear definition of objectives
Comparable results across programs
Better access to audience information
Quicker reporting/deeper analysis
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Sales Teams
Better qualified leads
Greater understanding of lead needs
More productive meeting follow ups
Better data for resource allocation
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Service Teams
Better understanding of customer context
Easier onboarding and training
Shared overhead costs
Better customer service experience
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Data Management
Cleaner data
Increased data control
Report automation
Better alignment with end user needs
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Channel Management Teams
Consistent service requests
Better channel reporting
Clear guidelines on channel best practices
Empowerment to improve capabilities
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Product Management Teams
Better understanding of audience
Better tracking of audience experience
Better insight of audience experience
Cohesive experiences across touch points
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Creative Teams
Consistent work requests
Less data tagging and responsibilities
Component and element reuse
Insightful reports and analysis
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Segment Managers
Consistent segment requests
Tighter audience attributes
Streamlined CDM solutions
Better reporting and analysis
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Tech Architecture and Planning
Shared understanding of existing structure
Clearly articulated gaps and needs
Flexibility to easily add new solutions
Clearer business objectives and needs
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Tech Operations and Support
System and services deduplication
Easier system integrations
Consistent support requests
Less complicated infrastructure
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Legal and Compliance
Tighter controls
Increased visibility across organization
Less manual oversight
Flexibility to react to regulation change
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Finance
Better insight to spend/benefit
Reporting that aligns with operations
Tighter spend controls
Greater efficiencies, less expense
Common Concerns
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While a fully integrated ontology across your organization has tremendous benefits, the ontology does not have to be fully deployed for benefits to accrue.
The ontology can be deployed locally to deliver great benefits for very specific teams while isolating the rest of your organization from any change or impact.
If properly implemented the adoption of the six W's on topology should be nearly invisible to most in your organization.
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While every organization is unique, and every team within a group has their own idiosyncrasies, all organizations share the same basic audience relationship needs and utilize the same basic set of tools to meet those needs. This creates great opportunities to repurpose and reuse ideas and methods, avoiding the effort and risk of building custom solutions from scratch.
The 6W's ontology is a universal framework that delivers the benefits of a shared ontology while still enabling customization where it is needed and warranted.
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If properly implemented, the 6Ws ontology can show positive benefits at every step of implementation. Any effort in will receive a corresponding higher value out.
In addition, the value deliverd can increase while effort and expense decrease as each new implementation builds on the previous set.
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While an “all at once” approach to deployment can be taken, it is not recommended. Incremental deployment decreases effort and risk and breaks the amount of change the organization must work through into manageable chunks.
An organization’s ontology is never finished, because organizations are constantly changing and evolving. If implemented correctly, the ontology can actually help the organization react to and deploy the changes an organization will face.
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While some tools and technologies will likely need to be acquired to properly manage and govern an ontology, the solution can’t be bought. The work required and value derived from an ontology is the description of each organization’s offerings and approach to providing those offerings. That kind of insight and understanding does not come off a shelf.
The good news is, most organizations know how their offerings and operations better than anyone else. It is mostly a matter of making the effort to write down what what you know in way that aligns with the 6W's ontology.
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It doesn't have to be. The ontology is not intended to replace entire systems and processes, but to translate your existing systems and processes into universally shared and recognized terms and terminology. The ontology can exist outside of your current workflow and processes.
That said most organizations eventually see value in modifying their existing systems and workflows to align with the 6W ontology as the ontology becomes widely used.
Once the benefit and costs associated with integration are understood ,investments in technology configuration and change management may be desired.